6 Steps to Apply Home care package

- 65 years old or older,

- Australia citizen or permanent resident,

- needs help with many everyday tasks at home, or has more complex or intensive care needs due to old age and medical conditions. 

Contact My Aged Care (MAC) 1800 200 422 to discuss your current situation and find out more about the Support at Home program. If you need low-level support to stay independent in your home, the contact centre may recommend a home support assessment with a RAS assessor. Commonwealth Home Support Program (CHSP) provide the low-level type of support. However, if you have care needs that are greater than what the CHSP can support, a comprehensive assessment with an ACAT assessor may be recommended. 

Call us on 03 8820 0000 for information and assistance. 

My Aged Care Assessments Team (ACAT) will contact you to arrange a time to visit. Assessments are done in person, at your own home. You don’t need to go anywhere. The ACAT assessor will have a copy of the information you gave to the My Aged Care. This gives them an idea of what support you might need to help you return to, or keep the level of independence needed to manage your day-to-day life at home.

After your assessment, you will receive a letter outlining the assessment outcome. It will confirm whether you are eligible for Support at Home (SaH), the level of funding you’ve been approved for (if eligible), the reasons and evidence supporting the decision, and include a copy of your support plan developed during the assessment.

Once you are approved for funding, there may be a waiting period before it is assigned to you, depending on the national priority system. In the meantime, there are steps you can take to prepare, so you’ll be ready to arrange your care services once your funding becomes available.

When you receive this first letter advising you to get ready, talk to us on 03 8820 0000. 

You will then receive a second letter with a referral code, confirming that you have been assigned Support at Home funding. Contact us on 03 8820 0000 to get started with your support services.

You will have 56 days from the date of the letter to enter into a Service Agreement with a reliable and quality-approved Support at Home provider, like us. If this does not occur within that timeframe, your funding will expire and be reallocated to the next person on the national priority system.

Call us now on 03 8820 0000. We are here for you! 

Once you have chosen your preferred provider, if you have chosen us - Active Community Group, a member of our Care Team will personally visit and offer you a Home Care Agreement, then discuss & design your personalised care plan and budget plan together with you and your family / carer at your own home, before you begin to receive services and support at home.